How much is postage & packing?

Within the United Kingdom & Channel Islands Postage & Packing is £2.95 for order values up to £29.99 and free for orders over £30.00. For the rest of the world visit our Shipping & Returns page for current charges.

Do you deliver Overseas?

Yes, visit our Shipping & Returns page for current charges and delivery details.

I can not find my country in the drop down list?

Sorry, if your country is not listed then we are unable to deliver for security & insurance reasons.

I live in the EU do I have to pay VAT?

If you live in the EU – yes you have to pay VAT by law.

I do not live in the EU do I have to pay VAT?

Non-EU orders will be VAT free, but should there be any import taxes on entry to your country this will be your liability.

I live in the Channel Islands do I have to pay VAT ?

Channel Islands orders are VAT Free.

Do you accept Personal Cheques?

Yes (UK banks only) – simply select this option at the checkout. Orders are picked and held for up to 7 days. Once payment is received, your order will be despatched after 3 working days to allow for cheque clearance. You will be emailed when the order is picked, when payment is received and finally when despatched.

Do you accept Postal Orders?

Yes – simply select this option at the checkout. Orders are picked and held for up to 7 days. Once payment is received, your order will be despatched on the same day. Your will be emailed when the order is picked and finally when despatched.

Is my Credit Card payment secure?

Yes – we use WorldPay (owned and operated by Natwest/Royal Bank of Scotland). You will see the ‘padlock’ security symbol once you enter their screen.

Why I have been asked to activate extra security by WorldPay?

This is your bank trying make your internet payments more secure. It is up to you whether or not to do this, although, it does increase security. The downside is that it will increase your checkout time now and in the future.

Why does WorldPay not let me checkout?

WorldPay uses Pop-up windows – if these have been blocked, then when you press the payment button then the screen will just refresh. In order to avoid this, click on the highlighted bar at the top of the screen and ‘allow pop-ups’.

How long will my order take to arrive?

Getting orders out asap is our priority. See our Shipping & Retuns page for more details. If you order has an item out of stock, we may hold your order if expect that item within a few days to avoid multiple deliveries.

My order has been despatched, but it has not arrived?

Parcels are sent 2nd Class or Parcel Post. This keeps postage costs low (£2.95 for £29.99 or less & FREE for £30+) Most parcels will arrive within 3-5 working days. Please check at your local Sorting Office in case it is being held for you. The postman is supposed to leave a note, but often don’t!

If it has still not arrived 15 working days after despatch please contact us. Sorry Royal Mail does not consider an item lost until 15 workings days after despatch, so we can not claim until then.

Overseas order will take longer, but if it has still not arrived 25 working days after despatch please contact us. Sorry Royal Mail does not consider an item lost until 25 workings days after expected delivery, so we can not claim until then.

Can I order by phone?

Sorry we are no longer able to take orders over the phone due to the excessive protection on Credit Card transactions implemented by the banks. We are simply unable to complete the payment transaction.

I have phoned – but there is no reply?

We are usually in the Office 10am-3pm, but during very busy times we are unable to answer the phone. Leave a message with as much detail as possible and we will get back you via phone or email asap.

My password/email doses not work?

These are case sensitive. Please check that you are entering exactly the same – good tip is to all ways use lowercase.

I have requested a password and it has not arrived.

Some internet service providers (AOL in particular) block emails if not in your address book, so add stamps.co.uk to your address book or ask your provider to remove this block. Use the contact us page explain you need a new password and we will sort it for you manually.

I have subscribed to the Newsletter but have never received one?

These are sent out monthly with the occasional Interim Newsflash so you should have recieved one if you have been registered more than one month. Some internet service providers (AOL in particular) block emails if not in your address book, so add stamps.co.uk to your address book or ask your provider to remove this block.

I have been sent a wrong item?

Firstly, please accept our apologies. We do double check our orders, but occasionally mistakes slip through. Please contact us, let us know the error and we will put it right as quickly as possible. Please do NOT return items unless asked to do so. If you are asked to return the item you will be re-imbursed for the 2nd Class postage costs once the items is received.

I have been sent a faulty item?

Firstly, please accept our apologies - we know how annoying it can be. Please contact us, let us know and we will put it right as quickly as possible. Please do NOT return items unless asked to do so. If you are asked to return the item you will be re-imbursed for the 2nd Class postage costs once the items is received.

I would like to order for a School, Nursery, Community Centre etc.

Your orders are welcome and we understand that getting cheques issued can take more than 7 days. Therefore, create an account, order using the 'Cheque/Postal Order' method of payment and simply add 'Issue of cheque may take longer than 7 days' or similiar in the comments box at checkout. Once payment is received, your order will be despatched. You will be emailed when the order is picked, when payment is received and order despatched.

I want to order bulk - do you do discount?

Sorry no, we are a retailer and our prices are already very competitive.

Didn't find your answer - please contact us.